National Consumer Helpline secures ₹45 crore in refunds across 31 sectors in eight months
The Department of Consumer Affairs said on 27 December 2025 that the National Consumer Helpline facilitated ₹45 crore in refunds on 67,265 grievances across 31 sectors between 25 April and 26 December 2025.
Summary
The National Consumer Helpline (NCH) of the Department of Consumer Affairs facilitated refunds of ₹45 crore on 67,265 refund grievances across 31 sectors between 25 April and 26 December 2025, the Department said on 27 December 2025. E-commerce led with 39,965 grievances and ₹32 crore in refunds, followed by travel and tourism with 4,050 grievances and ₹3.5 crore. The NCH works at the pre-litigation stage under the Consumer Protection Act, 2019, and takes complaints in 17 languages on toll-free number 1915 and through the INGRAM portal, WhatsApp, SMS, the NCH app and the Umang app.
Key facts
- Period
- 25 April–26 December 2025
- Refunds
- ₹45 crore on 67,265 grievances, 31 sectors
- Top sector
- E-commerce: 39,965 grievances, ₹32 crore
- Second
- Travel & tourism: 4,050 grievances, ₹3.5 crore
- Legal basis
- Pre-litigation redressal under Consumer Protection Act, 2019
- Access
- Toll-free 1915, 17 languages; INGRAM portal; WhatsApp/SMS 8800001915
Practice MCQs 3 questions
What is the toll-free number of the National Consumer Helpline?
Show answer
Correct answer: B — 1915
PIB (Consumer Affairs): consumers can register grievances in 17 languages through the toll-free number 1915.
Which sector accounted for the largest share of refunds facilitated by the National Consumer Helpline between 25 April and 26 December 2025?
Show answer
Correct answer: C — E-commerce
PIB (Consumer Affairs): e-commerce recorded 39,965 grievances and ₹32 crore of the ₹45 crore refunds; travel and tourism was second with ₹3.5 crore.
Consider the following statements about the National Consumer Helpline (NCH): 1. Between 25 April and 26 December 2025, the NCH facilitated ₹45 crore in refunds on 67,265 grievances across 31 sectors. 2. The NCH operates at the pre-litigation stage under the Consumer Protection Act, 2019. 3. Grievances can be registered on the NCH in only 12 languages. Which of the statements given above is/are correct?
Show answer
Correct answer: D — 1 and 2 only
PIB (Consumer Affairs): the ₹45 crore refunds covered 67,265 grievances in 31 sectors, and the NCH works at the pre-litigation stage under the Consumer Protection Act, 2019. Grievances can be registered in 17 languages, so statement 3 is wrong.