SF Prep

Policies

Refund & Cancellation Policy

Last updated: 3 October 2026 · Applies to the SF Prep ad-free plan

SF Prep is free to use. This policy covers the only paid item, the optional ad-free plan: what you get, how renewals and cancellations work, and why payments are not refunded.

Important: all payments are final and non-refundable, including unused time, except where the law requires a refund. Cancel before the renewal date if you don't want the next period.

1. What you buy

The ad-free plan comes in four lengths: 1 week, 1 month, 3 months or 1 year. It is an auto-renewing subscription sold through Google Play in the SF Prep Android app. It removes ads in the app and on the website for the same SF Prep account. All study features stay the same with or without a plan.

You can see your plan and its end date on the Remove ads page after signing in.

2. No refunds

Ad-free access starts as soon as Google Play confirms the payment, so the service is delivered right away. We do not give refunds or credits for:

  • unused time or the rest of a billing period after you cancel;
  • accidental purchases, or forgetting to cancel before a renewal;
  • not using the app or the website during a paid period;
  • uninstalling the app, changing phones, or deleting your account.

This applies except where a refund is required by applicable law.

3. Refund requests

Payments are taken by Google Play, not by us, and we do not approve refund requests. Any request you make to Google is decided by Google under the Google Play refund policy.

If a payment is refunded, reversed or charged back for any reason, the ad-free plan bought with it ends immediately and ads come back on your account. Asking for refunds after using a plan, or repeated chargebacks, is misuse under our Terms of Use and may lead to the account being suspended.

4. How to cancel

  1. Open the Google Play app on your phone.
  2. Tap your profile picture, then Payments & subscriptions → Subscriptions.
  3. Choose SF Prep Ad-free and tap Cancel subscription.

You can also tap Manage on Google Play on the Remove ads page in SF Prep.

  • Cancelling stops the next renewal. Ads stay off until the end of the period you already paid for; that period is not refunded.
  • Uninstalling the app or deleting your account does not cancel the subscription.

5. Renewals, price changes and failed payments

  • Plans renew automatically at the end of each period until you cancel.
  • If the price changes, Google Play tells you before it applies to your subscription.
  • If a renewal payment fails, Google Play may retry it for a short grace period. Ads stay off during that grace period and come back if the payment isn't recovered.