NCDRC and 10 States record over 100% disposal of consumer cases in July 2025
The National Consumer Disputes Redressal Commission and ten States disposed of more consumer cases than were filed in July 2025, the Department of Consumer Affairs said on 17 August 2025.
Summary
The National Consumer Disputes Redressal Commission (NCDRC) and ten States recorded a disposal rate of over 100% in July 2025, meaning more cases were resolved than filed, the Department of Consumer Affairs said on 17 August 2025. NCDRC achieved 122%, while Tamil Nadu led the States at 277%, followed by Rajasthan at 214% and Telangana at 158%. As of 6 August 2025, over two lakh users, including NRIs, had registered on the e-Jagriti platform and 85,531 cases had been filed through it this year. Launched on 1 January 2025, e-Jagriti integrates legacy systems such as OCMS, e-Daakhil, NCDRC CMS and CONFONET and is operational at the NCDRC and in all 36 States and UTs.
Key facts
- Released
- 17 Aug 2025, Department of Consumer Affairs
- Period
- July 2025
- NCDRC disposal
- 122%
- Top States
- Tamil Nadu 277%, Rajasthan 214%, Telangana 158%
- e-Jagriti users
- 2 lakh+ (as of 6 Aug 2025)
- e-Jagriti cases
- 85,531 filed this year
- e-Jagriti launch
- 1 Jan 2025; replaces OCMS, e-Daakhil, NCDRC CMS, CONFONET
Practice MCQs 3 questions
Which State recorded the highest disposal rate of consumer cases in July 2025, at 277%?
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Correct answer: D — Tamil Nadu
Tamil Nadu recorded 277%, followed by Rajasthan at 214% and Telangana at 158%; the NCDRC itself achieved 122%.
e-Jagriti, the unified consumer grievance redressal platform, was launched on which date?
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Correct answer: A — 1 January 2025
The Department of Consumer Affairs launched e-Jagriti on 1 January 2025 as a next-generation unified digital platform for consumer grievance redressal.
Consider the following statements about consumer case disposal and e-Jagriti as reported in August 2025: 1. A disposal rate above 100% means more cases were resolved than were filed in the period. 2. e-Jagriti has been made operational only at the NCDRC so far, not in State commissions. Which of the above is/are correct?
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Correct answer: A — 1 only
Statement 1 is correct: a disposal rate of over 100% indicates that the number of cases resolved exceeded the number filed. Statement 2 is incorrect: e-Jagriti is operational at the NCDRC and across all 36 States and Union Territories.