e-Jagriti consumer grievance portal crosses 2.75 lakh users in 2025
The Department of Consumer Affairs said on 16 November 2025 that its e-Jagriti online consumer grievance platform, launched on 1 January 2025, has over 2.75 lakh registered users, including 1,388 NRIs.
Summary
As of 13 November 2025, e-Jagriti had handled 1,30,550 case filings and disposed of 1,27,058 cases. The unified portal lets consumers, including NRIs abroad, register with an OTP, file complaints, pay fees, attend virtual hearings, exchange documents and track cases in real time without visiting a consumer commission. It offers an AI-powered multilingual interface with voice-to-text, a chatbot and dashboards to help elderly and differently-abled users.
Key facts
- Platform
- e-Jagriti (Department of Consumer Affairs)
- Launched
- 1 January 2025
- Users
- Over 2.75 lakh, incl. 1,388 NRIs
- Cases filed / disposed
- 1,30,550 / 1,27,058 (as of 13 Nov 2025)
- Features
- OTP registration, virtual hearings, real-time tracking, voice-to-text, chatbot
Practice MCQs 2 questions
When was the e-Jagriti consumer grievance redressal platform launched?
Show answer
Correct answer: D — 1 January 2025
e-Jagriti was launched on 1 January 2025 by the Department of Consumer Affairs.
Consider the following statements about e-Jagriti: 1. It had over 2.75 lakh registered users, including 1,388 NRIs, by November 2025. 2. It is run by the Department of Legal Affairs under the Ministry of Law and Justice. Which of the statements given above is/are correct?
Show answer
Correct answer: A — 1 only
Statement 1 is correct. Statement 2 is wrong: e-Jagriti is a platform of the Department of Consumer Affairs.