E-Daakhil consumer complaint portal now operational in all States and UTs
On 27 November 2024, the Department of Consumer Affairs said the E-Daakhil portal for online consumer complaints is now operational in every State and UT, after its launch in Ladakh on 22 November 2024.
Summary
On 27 November 2024, the Department of Consumer Affairs announced that the E-Daakhil portal for filing consumer complaints online is now operational in every State and Union Territory. The last addition was Ladakh, where Lieutenant Governor Brig (Dr) B D Mishra (Retd) launched it on 22 November 2024. E-Daakhil was first launched by the National Consumer Disputes Redressal Commission on 7 September 2020, and by the end of 2023 it was live in 35 States/UTs except Ladakh. The Consumer Protection Act, 2019 came into force on 20 July 2020. The portal has over 2.81 lakh registered users and 1.98 lakh cases filed. The government is also working on 'e-Jagriti' to further streamline case filing and tracking.
Key facts
- Status
- Live in all States/UTs; Ladakh last, 22 Nov 2024
- First launch
- 7 Sep 2020 by NCDRC
- Law
- Consumer Protection Act, 2019 (in force 20 Jul 2020)
- Usage
- 2,81,024 users; 1,98,725 cases filed; 38,453 disposed
- Next
- e-Jagriti
Practice MCQs 2 questions
With the launch on 22 November 2024 in which Union Territory did the E-Daakhil consumer complaint portal become operational across all States and UTs?
Show answer
Correct answer: A — Ladakh
PIB (Consumer Affairs): the launch of the E-Daakhil portal in Ladakh on 22 November 2024 made it truly pan-India.
The E-Daakhil portal was first launched on 7 September 2020 by which body?
Show answer
Correct answer: D — National Consumer Disputes Redressal Commission
PIB (Consumer Affairs): the e-Daakhil portal was first launched on 7 September 2020 by the National Consumer Disputes Redressal Commission.