DARPG deepens work with Right to Services Commissioners of 10 states on CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG) said on 6 March 2025 that it is deepening collaboration with the Right to Services Commissioners of 10 states to improve service delivery.
Summary
The Department of Administrative Reforms and Public Grievances (DARPG) announced on 6 March 2025 that it is deepening collaboration with the Right to Services (RTS) Commissioners of 10 states, following PM Modi's directions at a PRAGATI review. State RTS portals will be integrated with CPGRAMS, the national grievance portal, through web APIs. Grievances on CPGRAMS about state service delivery will be mapped and shared with the commissioners so the services can be notified under RTS laws or digitised, and best practices will be documented. The commissioners noted an inverse relationship between efficient service delivery and the number of grievances.
Key facts
- Date
- 6 March 2025
- States
- Right to Services Commissioners of 10 states
- Portal
- CPGRAMS integration with state RTS portals via web APIs
- Knowledge partner
- Administrative Staff College of India (ASCI)
Practice MCQs 1 questions
With the Right to Services Commissioners of how many states did DARPG announce deeper collaboration on 6 March 2025?
Show answer
Correct answer: C — 10
DARPG is working with the RTS Commissioners of 10 states, including integration of state RTS portals with CPGRAMS.