CCPA directs Ola to let consumers choose refund mode and issue invoices for Auto rides
On 13 October 2024, in India, the Central Consumer Protection Authority said it had directed Ola to let consumers choose a bank-account refund or a coupon, and to issue invoices for all Auto rides.
Summary
On 13 October 2024, in India, the Central Consumer Protection Authority (CCPA), headed by Chief Commissioner Nidhi Khare, said it had directed ride-hailing platform Ola to implement a mechanism letting consumers choose a refund to their bank account or a coupon during grievance redressal. CCPA found that Ola gave only coupon codes under its no-question-asked refund policy, which violated consumer rights. Ola was also told to provide a bill, receipt or invoice for all Auto rides; not issuing one is an 'unfair trade practice' under the Consumer Protection Act, 2019.
Key facts
- Announced
- 13 Oct 2024
- Authority
- CCPA (Chief Commissioner Nidhi Khare)
- Refund choice
- Bank account or coupon
- Invoices
- For all Auto rides on Ola
- Law
- Consumer Protection Act, 2019
Practice MCQs 3 questions
Under the CCPA direction announced on 13 October 2024, Ola consumers can choose their refund as:
Show answer
Correct answer: D — Bank account refund or a coupon
PIB (13 Oct 2024): CCPA directed Ola to let consumers choose their preferred method of refund, either directly to their bank account or via coupon.
Who headed the Central Consumer Protection Authority as Chief Commissioner when it issued directions to Ola in October 2024?
Show answer
Correct answer: B — Nidhi Khare
PIB (13 Oct 2024): the Authority is headed by Chief Commissioner Smt. Nidhi Khare.
As noted by the CCPA in the Ola case, not issuing a bill or invoice for services rendered is an 'unfair trade practice' under:
Show answer
Correct answer: A — The Consumer Protection Act, 2019
PIB (13 Oct 2024): not issuing bill or invoice or receipt for services rendered constitutes an 'unfair trade practice' under the Consumer Protection Act, 2019.