Committee submits report on Repairability Index framework for smartphones and tablets
The committee on a Repairability Index framework for the mobile and electronics sector submitted its report to Consumer Affairs Secretary Nidhi Khare, recommending smartphones and tablets for the first phase, as announced on 3 May 2025.
Summary
A committee constituted for a Framework on Repairability Index (RI) in the mobile and electronics sector submitted its report to Nidhi Khare, Secretary, Department of Consumer Affairs, as announced on 3 May 2025. It identified smartphones and tablets as the product category for the first phase. Manufacturers (OEMs) will self-declare the RI using standard scoring criteria, arriving at a score on a five-point scale, and the RI should be displayed at the point of sale, on e-commerce platforms and as a QR code on packaging. Complaints about mobiles and tablets at the National Consumer Helpline rose from 19,057 in 2022-23 to 22,864 in 2024-25.
Key facts
- Report to
- Nidhi Khare, Secretary, Department of Consumer Affairs
- First phase
- Smartphones and tablets
- Method
- Self-declaration by OEMs; five-point numeric scale
- Display
- Point of sale, e-commerce, QR code on packaging
- NCH complaints (mobiles/tablets)
- 19,057 (2022-23) → 22,864 (2024-25)
Practice MCQs 1 questions
Consider the following statements about the Repairability Index framework report (May 2025): 1. Original Equipment Manufacturers are to self-declare the Repairability Index using standard scoring criteria. 2. The Repairability Index is to be expressed on a ten-point scale. Which of the statements given above is/are correct?
Show answer
Correct answer: A — 1 only
Only 1 is correct. The Repairability Index is arrived at on a five-point numeric scale.