NHAI plans AI-based upgrade of the 1033 National Highway Helpline
On 14 September 2026, the National Highways Authority of India (NHAI) said it plans to upgrade the 1033 National Highway Helpline with Artificial Intelligence, real-time location tracking and smart emergency-response systems.
Summary
The National Highways Authority of India (NHAI) plans a 'Next Generation 1033' platform that will locate callers, understand calls in different Indian languages and send help faster, while human operators remain central in emergencies. The 1033 helpline was introduced in 2018 and runs round the clock, helping with medical emergencies, vehicle breakdowns, ambulances, cranes and patrol vehicles, and toll plaza and FASTag issues. It covers more than 1.46 lakh km of National Highways and receives about 15,000 calls a day.
Key facts
- Helpline
- 1033 National Highway Helpline — started 2018, 24x7
- Upgrade
- AI, real-time location tracking, smart emergency response
- Coverage
- 1.46 lakh+ km of National Highways
- Volume
- ~15,000 calls a day
Practice MCQs 1 questions
Which helpline number does NHAI operate for National Highway users, set to get an AI-based upgrade?
Show answer
Correct answer: B — 1033
NHAI's 1033 National Highway Helpline, introduced in 2018, will be upgraded with AI and real-time location tracking.