National Consumer Helpline logs 3,981 GST 2.0 dockets; milk prices top grievances
The National Consumer Helpline (NCH) received 3,981 dockets related to the Next-Generation GST reforms, 69% of them grievances, the Department of Consumer Affairs said on 2 October 2025.
Summary
The National Consumer Helpline (NCH) received 3,981 dockets related to the Next-Generation GST Reforms 2025, of which 31% were queries and 69% grievances, the Department of Consumer Affairs said on 2 October 2025. Most grievances concerned milk prices, followed by electronic goods, LPG and petrol, and 1,992 grievances were forwarded to the Central Board of Indirect Taxes and Customs (CBIC). The Central Consumer Protection Authority (CCPA) found that many complaints came from misperceptions: fresh milk was already exempt from GST, UHT milk was newly exempted, and domestic LPG continued at 5% GST. GST on TVs, monitors, dishwashers and ACs was cut from 28% to 18%, while laptops, refrigerators and washing machines were already at 18%.
Key facts
- Dockets
- 3,981 – 31% queries, 69% grievances
- Top grievance
- Milk prices; then electronics, LPG, petrol
- Forwarded to CBIC
- 1,992 grievances
- Milk
- Fresh milk already exempt; UHT milk newly exempt
- Domestic LPG
- Unchanged at 5% GST
- TVs, ACs, dishwashers
- GST cut 28% → 18%
Practice MCQs 1 questions
As clarified by the CCPA in October 2025 after GST 2.0 complaints, at what GST rate does domestic LPG continue to be taxed?
Show answer
Correct answer: D — 5%
CCPA clarified that domestic LPG continues at 5% GST, with no change under the reforms.