National Consumer Helpline gets GST grievance category ahead of Next-Gen GST reforms
The Department of Consumer Affairs enabled a dedicated GST grievance category on the National Consumer Helpline's INGRAM portal, it announced on 20 September 2025, ahead of revised GST rates effective from 22 September.
Summary
The Department of Consumer Affairs announced on 20 September 2025 that it had enabled a dedicated GST category on the INGRAM portal of the National Consumer Helpline (NCH). The category will register consumer complaints on revised GST rates and exemptions effective from 22 September 2025, with sub-categories including automobiles, banking, consumer durables, e-commerce and FMCG. CBIC officials trained NCH counsellors on 11 September 2025. The helpline will share complaint data with companies, CBIC and other authorities.
Key facts
- Announced
- 20 Sep 2025, Department of Consumer Affairs
- Platform
- NCH's INGRAM portal, dedicated GST category
- Sub-categories
- Automobiles, banking, consumer durables, e-commerce, FMCG, others
- Revised GST effective
- 22 Sep 2025
Practice MCQs 1 questions
On which portal of the National Consumer Helpline was a dedicated GST grievance category enabled in September 2025?
Show answer
Correct answer: B — INGRAM
The Department of Consumer Affairs enabled a dedicated GST category on the NCH's INGRAM portal.