e-Jagriti wins Silver Award at National Awards for e-Governance 2026
On 7 June 2026, the Department of Consumer Affairs announced that its e-Jagriti platform won the Silver Award in Category I at the National Awards for e-Governance 2026, presented by DARPG.
Summary
The Department of Consumer Affairs' e-Jagriti platform has won the Silver Award under Category I – Government Process Re-engineering by Use of Technology for Digital Transformation at the National Awards for e-Governance (NAeG) 2026, the Department announced on 7 June 2026. The awards are presented by the Department of Administrative Reforms and Public Grievances (DARPG); there were 341 nominations. Launched on 1 January 2025, e-Jagriti unified four legacy applications — OCMS, e-Daakhil, NCDRC CMS and CONFONET — into one AI-enabled, paperless platform. Over 2.29 lakh consumer cases have been filed and over 2.07 lakh disposed, a disposal rate of 90.75%.
Key facts
- Announced
- 7 June 2026
- Award
- Silver, NAeG 2026, Category I (Government Process Re-engineering)
- Presented by
- DARPG
- Nominations
- 341
- Launched
- 1 January 2025
- Merged apps
- OCMS, e-Daakhil, NCDRC CMS, CONFONET
- Performance
- >2.29 lakh filed; >2.07 lakh disposed; 90.75%
Practice MCQs 3 questions
Which award did the e-Jagriti platform win at the National Awards for e-Governance 2026?
Show answer
Correct answer: B — Silver Award
e-Jagriti won the Silver Award under Category I at NAeG 2026.
The e-Jagriti consumer grievance platform was launched on:
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Correct answer: D — 1 January 2025
e-Jagriti was launched on 1 January 2025.
Consider the following statements: 1. e-Jagriti unified four legacy applications — OCMS, e-Daakhil, NCDRC CMS and CONFONET. 2. The National Awards for e-Governance are presented by the Ministry of Electronics and Information Technology. Which of the statements given above is/are correct?
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Correct answer: C — 1 only
Statement 1 is correct. Statement 2 is wrong: NAeG is presented by the Department of Administrative Reforms and Public Grievances (DARPG).