DARPG signs agreement with Bhashini to let citizens file grievances on CPGRAMS in 22 languages
The Department of Administrative Reforms and Public Grievances signed a Master Service Agreement with Digital India Bhashini on 28 March 2025 to make CPGRAMS multilingual and voice-enabled in 22 languages.
Summary
The Department of Administrative Reforms and Public Grievances (DARPG) signed a Master Service Agreement with Digital India Bhashini on 28 March 2025 to build a multimodal, multilingual solution for CPGRAMS, the central public grievance portal. Citizens will be able to file grievances in 22 regional languages, including by voice. The solution is expected to launch by July 2025.
Key facts
- Date
- 28 March 2025
- Parties
- DARPG and Digital India Bhashini
- Portal
- CPGRAMS
- Languages
- 22, with voice input
- Expected launch
- By July 2025
Practice MCQs 1 questions
Under the DARPG–Bhashini agreement of 28 March 2025, citizens will be able to file grievances on CPGRAMS in how many regional languages?
Show answer
Correct answer: C — 22
The multilingual solution will let citizens file grievances on CPGRAMS in 22 regional languages, including by voice.