DARPG launches NeSDA 2025 portal to assess online service delivery
On 25 May 2026 the Department of Administrative Reforms and Public Grievances (DARPG) launched the portal for the National e-Governance Service Delivery Assessment (NeSDA) 2025.
Summary
DARPG launched the NeSDA 2025 portal at a meeting with nodal officers of Central Ministries and States/UTs on 25.05.2026, chaired by Additional Secretary Sarita Chauhan, who walked participants through the assessment framework, submission workflows, reporting and timelines. NeSDA is a biennial framework developed by DARPG to measure the depth and effectiveness of e-Governance service delivery from the citizen's perspective. Based on the Online Service Index (OSI) of the UN e-Government Survey and customised for India's federal structure, it assesses the availability, accessibility and maturity of online services across States, UTs and focus Central Ministries.
Key facts
- Launched
- 25 May 2026 by DARPG
- Assessment
- National e-Governance Service Delivery Assessment (NeSDA) 2025
- Frequency
- Biennial
- Basis
- Online Service Index (OSI) of the UN e-Government Survey
- Covers
- States, UTs and focus Central Ministries/Departments
- Meeting chaired by
- Sarita Chauhan, Additional Secretary, DARPG
Practice MCQs 2 questions
The National e-Governance Service Delivery Assessment (NeSDA), whose 2025 portal was launched in May 2026, is based on which index?
Show answer
Correct answer: B — Online Service Index of the UN e-Government Survey
NeSDA is based on the Online Service Index (OSI) of the UN e-Government Survey, customised for the Indian federal structure.
Consider the following statements about NeSDA: 1. It is a biennial assessment framework. 2. It was developed by the Ministry of Electronics and Information Technology. Which of the statements given above is/are correct?
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Correct answer: A — 1 only
NeSDA is a biennial framework developed by the Department of Administrative Reforms and Public Grievances (DARPG), not MeitY.